What type of training is required of my therapist?

Transcend consists of Licensed Clinical Social Workers (LCSW) and Licensed Professional Clinical Counselors (LPCC) whom are highly trained professionals with expertise in the areas of human behavior, assessment, and diagnosis. These professionals hold Masters’ Degrees and have passed national and state licensing exams. In order to practice and remain licensed, LCSWs and LPCCs must obtain regular continuing education in order to keep up to date with the latest developments in the field.

How much does therapy cost?

If you wish to use your health insurance, a claim will be filed with your insurance company for each session. Your “patient responsibility amount” is to be paid at the time of service. For some plans, this is your co-payment. Other plans require you to pay out of pocket until your deductible is met. If you do not have insurance or wish to decline using your insurance, a private pay option may be discussed with your therapist. Private pay options range from $100-$125 and depend on the type of services provided. For those that qualify, Transcend offers a sliding scale fee.

Is my insurance accepted?

Transcend is in-network with all KY Medicaid plans (Aetna, Anthem, Humana, Passport, Wellcare) and most commercial/employee-sponsored plans. These include Aetna, Ambetter, Anthem, and United Healthcare/Optum.

I submitted an appointment request, what can I expect next?

Your appointment request will be reviewed and used to determine which of our therapists is the best match based on the information you provided. You can expect to receive an email or phone call from our team within 1-2 business days indicating next steps. Your therapist will then contact you to discuss scheduling. If you agree to be placed on a waiting list, your therapist will store your information and reach out to you once an appointment becomes available. Once you are scheduled with a therapist, you will receive an email with an invitation to set up your account in our client portal, which will then prompt you to complete intake forms.

What will my first session look like?

Its normal to feel nervous or anxious about meeting a new therapist. Each of our therapists have different styles when it comes to approaching the first session. Generally, a first session is designed to acclimate you to the office and review the process and limitations of therapy. If you are new to therapy, this portion may take more time to ensure you have a clear understanding and can address any concerns or questions. Your therapist will then complete a biopsychosocial assessment, which is a comprehensive discussion about your biological, psychological, and social history. The most important part about a first session is that you and your therapist form an initial connection and establish positive rapport in order for you to feel safe and comfortable addressing past or current issues.

Will my information remain confidential?

Confidentiality is your right as a client. The code of ethics for therapists, as well as state and federal laws, ensure that the information that the client shares in the context of therapy will not be disclosed to anyone else without expressed, written permission, unless one of the following applies:
1. When we file claims to your insurance, you give your insurance carrier the right to inquire about you. Some insurance providers only request the diagnosis and dates of sessions, but some may request additional information to determine the appropriateness and need for treatment.
2. The abuse reporting laws in Kentucky require that anyone with knowledge of actual or suspected abuse should report it to Child Protective Services (CPS). Abuse may include, but is not limited to, physical, sexual, or emotional abuse, neglect, abandonment of a child or (dependent) adult or spouse, and exposure to drug use.
If you enter into a legal proceeding in which you raise the issue of mental status (for instance a worker’s compensation claim, a sanity hearing, raising “mental distress” as a result of an accident or injury), then the therapist may be ordered by the court to testify about matters discussed in confidence regardless of your consent.
3. If the therapist has reason to believe that you are likely to inflict bodily harm on someone else, a therapist is, by law, obligated to attempt to learn and to protect the intended victim(s).
4. If you are in imminent danger of harming yourself, the therapist is required to intervene; which may range from informing and requesting a relative or friend to look after you or arranging an involuntary hospitalization for a three day observation and stabilization period.
5. If some additional expertise is needed to render the best service, a consult with another professional may be made. In this event, no personal identifying data will be given and you will remain anonymous.
6. If you bring a malpractice action against a therapist, the therapist is permitted to reveal facts about the treatment.
7. In order to do couples therapy, the therapist may request you to waive the rights of confidentiality.
Confidentiality of Minors:
8. Unless parental rights have been limited or removed by the court, both parents have a right to be informed about the treatment of their child. However, children also have a need to develop trust in their therapist and may need a certain degree of security and privacy. Therefore, parents may be requested to limit inquiries about the details of the treatment and may be asked to trust that the therapist will bring to the parent’s attention matters that are important for the parent(s) to know. Children who are 18 or older, or children who have been emancipated have the right to complete confidentiality.

How are telehealth sessions conducted?

We use a secure and HIPPA-compliant platform called SimplePractice. If you are choosing to attend using a mobile device, you will be prompted to download the SimplePractice mobile app. You can access your telehealth appointment directly through the client portal or by clicking the link provided in the appointment reminder email you received.

What if I need to contact my therapist outside of scheduled sessions?

We understand the nature of mental health and the importance of having access to immediate support in the event of a crisis. Under these circumstances it is recommended you go to your nearest emergency department or use a crisis hotline, such as 988 (call or text). We also understand issues may arise outside of session that you find important to discuss with your therapist. Each therapist uses their own discretion when determining types of contact they can accommodate outside of session. It is important to address this and establish a plan with your therapist during the first session.